Ever since the company was set up customer satisfaction and quality-aware action are our guiding principles. The high quality standard of our services is based on an integrated management system, what is geared toward the needs of our customers and toward international standards that are accepted worldwide.

 

Emons Forwarding & Logistics - Quality
  • Certification of our Quality and Environmental Management Systems by DIN EN ISO 9001:2015 and 14001
  • Assessment by SQAS (module: Transport Service)
  • Certified as an “Authorised Economic Operator Full” (AEO F)
  • Computer-controlled shipment tracing
  • Shipment control, to ensure completeness and identity, and to detect any noticeable outward damage, at each interface
  • Regular quality circles in our branches
  • Central quality commissioner as part of a quality team
  • Regular employee training schemes at all levels
  • Video-controlled handling halls in all branches
  • Internal and external auditing

 

The systematic implementation and further development of Emons’ quality-management scheme is reflected in our loss ratio which has been around a value of some two per mil – that’s below the sector’s general average – for years.